Support

Why is my transaction missing?

Your BRD wallet needs to be in sync with the blockchain to show your transactions. If one or more transactions are not showing in your wallet, please try syncing to resolve the issue. For instructions on how to sync your wallet, please visit this page.

If you are expecting an incoming transaction into your BRD wallet that hasn’t arrived yet, the 60+ digit transaction ID can help the support team track its progress. This ID can usually be found by asking the sender for this information. 

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