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Why can't I see my funds after recovering my wallet?

You can recover your wallets by using the 12 word recovery phrase shown to you when you first created your wallet.

If your wallets do not show the correct balance after recovery, the following steps can help fix the issue:

  1. Force quit the app and launch this again.  If you see that the app is syncing or connecting after restarting, leave the app open until this completes.
  2. Sync the Bitcoin wallet by turning Fastsync on.  Visit these pages if you need help with syncing your Bitcoin wallet.
  3. Check that you used the correct 12 word recovery phrase to recover your wallets.  If you have wiped or reinstalled your wallet in the past, you may have created more than one set of wallets.  Each of these wallets will have their own recovery phrases.
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